Frequently Asked Questions
Everything you need to know about our premium home textiles.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
Do you offer free returns or exchanges?
Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can return or exchange unused items in their original packaging. Please note that custom-cut fabrics are final sale.
Are your textile products machine washable?
Most of our linens, towels, and bedding are machine washable. However, we recommend checking the specific care label on each product for detailed instructions to ensure the longevity of the fabric.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I request fabric samples before placing a large order?
Absolutely. We offer swatch kits for a small fee so you can feel the quality and see the colors in your own home lighting before committing to a larger purchase.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.